Personal assistance · Astana

VIP assistance

One team to coordinate your meetings, travel and arrangements in Astana. Personal assistance for individual visitors and delegations.

Discuss your visit Concierge service

Part of your VIP assistance

Your personal concierge.

We arrange restaurant tables, hotel rooms and other reservations, so you can concentrate on your visit.

Restaurants

Restaurant recommendations and table reservations for a business dinner or a personal occasion.

Hotels

Accommodation options, booking terms and reservations for your chosen dates.

Other arrangements

Meetings, calls and practical arrangements before you arrive and throughout your visit.

Enquire about concierge services Explore concierge services

We agree on services, bookings and costs with you in advance. You can also book concierge service separately from VIP assistance.

Planned around your visit

Your visit. At your pace.

We plan the practical details before you arrive: your meeting point, destinations and the assistance you need during your stay. We coordinate the itinerary, timings and the people involved.

Arrival and transfer

We agree on a meeting point and arrange a chauffeur-driven car to take you to your hotel or meeting venue.

Business itinerary

We plan travel around your meetings and update the itinerary with you if your schedule changes.

Support on the ground

We help with practical arrangements and coordination during your visit. Tasks and service hours are agreed in advance.

Close protection can be arranged as a separate service. We agree on the personnel required and the terms before the service begins.

Your point of contact

One point of contact.
Throughout your visit.

Contact the URPAQ VIP team to discuss your visit. We will agree on the arrangements and confirm who will coordinate your trip.

+7 (708) 425 57 77 Discuss your visit

What we agree before you arrive

Guests and itinerary

We ask for your dates, group size, flight or meeting point, destinations and preferred language. Luggage requirements and the route also help us select a suitable vehicle.

Timing and transport

We put meetings and journeys in order, then agree on pick-up points, waiting time and the hours required from the chauffeur and accompanying staff. These details form the basis of the quote.

Role of the accompanying staff

We identify where you need someone to meet your guests or coordinate with the chauffeur, hotel or event organiser. Security duties are agreed separately as part of close protection.

Managing your itinerary

Itinerary and contacts

Before the service begins, we agree on the itinerary, coordinator and contact method. Each person involved receives the timings and meeting details needed for their role.

Schedule changes

If a flight is delayed or a meeting moves, we check vehicle and staff availability. We agree on any extra time, additional journeys and changes to the price with you.

Service scope and costs

The quote distinguishes personal assistance, transport and additional tasks. Hotel, restaurant and other third-party charges are confirmed separately; they are not automatically included in VIP assistance.

How we work

See you in Astana

01
Tell us about your visit
Dates, number of guests, purpose of the trip and preferences.
02
Agree on the itinerary
Itinerary, transport, team and price.
03
Arrival and assistance
We work around your schedule and coordinate any changes with you.

Questions and answers

What you need to know.

Does VIP assistance include close protection?

No. VIP assistance covers the practical arrangements for your visit and travel. Close protection is a separate service, with its own agreed scope and terms.

Can I book a car and get help with a hotel?

Yes. Choose a chauffeur-driven vehicle from our fleet and use our concierge service for hotel reservations. We confirm availability and costs with you before booking.

What information do you need for an initial quote?

Send your visit dates and duration, group size, destinations, flight or meeting point, vehicle preferences and preferred language. If the itinerary is not final, we can start with the details you have and agree on the scope before confirmation.

What should I do if my flight or meeting time changes?

Send your coordinator the updated details as early as possible. They will check how to adjust the route and staff schedule. Changes and any extra charges depend on the agreed terms and vehicle availability.

An integrated approach